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How masukalot Handles Your Personal Information

Your account data stays with us — it does not get passed around. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account data protectedDANA, OVO, GoPay wallet data handled securelyYou can request data access anytimeNo third-party data salesAvailable where local law permits
masukalot How masukalot Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you need to request a copy of your data, ask us to correct something, or want to know what we hold on your account, our support team handles privacy requests directly. Use the channel that works fastest for you — live chat inside your account is the quickest route for most questions.

Live Chat Open your account and tap the chat icon. Privacy requests are handled by the same support team — no separate queue, no redirects to a different department.
Email Support Send your data request or correction notice to our support email. Include your registered phone number so we can match it to your account record without delays.
Account Settings Some personal details — display name, linked phone number — can be updated directly inside your account settings without contacting support at all.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply SSL encryption to every connection between your device and our servers. Account sessions are tied to your device token, so an unfamiliar login attempt triggers a verification step before access is granted. We keep your data for as long as your account is active and for any period required by applicable regulation. Once an account is closed and the retention period has passed, personal data is deleted from our active systems.

SSL Encryption

Every request your device makes to masukalot travels over an encrypted connection. This covers login, wallet top-ups via DANA or OVO, and account edits.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. You can clear cookies through your browser at any time, though this will end your active session.

Data Retention

Account records are kept while your account is open. After closure, we hold data only for the period that applicable regulation requires, then delete it from active storage.

Requesting Changes

You can request access to your data, ask us to correct inaccurate records, or ask for deletion by contacting support through live chat or email with your registered details.

Your Privacy Policy Questions

These are the questions we get asked most often about how your data is handled on masukalot. If something is not covered here, reach out through live chat or email and we will respond to your specific situation.

We collect your name, phone number, email, and linked wallet details — DANA, OVO, or GoPay. We also log device identifiers and session activity to keep your account secure.

We do not sell your data. We share only what is strictly needed with payment processors like DANA, OVO, or GoPay to complete your transactions. Those processors have their own privacy terms.

We retain your data for as long as your account remains open. After you close your account, we keep records only for the period required by applicable regulation, then delete them.

Yes. Contact our support team via live chat inside your account or by email. Include your registered phone number so we can locate your record and respond promptly.

Submit a deletion request through live chat or email. We will process it in line with applicable regulation. Some data may need to be retained for a mandatory period before full deletion.

Wallet identifiers used to process your transactions are stored only as long as needed for payment matching and records. We do not store full wallet credentials beyond what the transaction requires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.