Reference

Terms and Conditions for Your masukalot Account

These terms set out what you agree to when you open and use your masukalot account, including how payments via DANA, OVO, and GoPay are handled and what happens if there's a dispute.

Applies to all accountsDANA, OVO, GoPay coveredIndonesia-eligible regionsUpdated when rules changeContact support for queries

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REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms isn't clear, or you need to raise a concern about your account, wallet transaction, or a bet result, our support team handles all of that. Reach out through the channel that works for you — we'll respond with a specific answer, not a copy-paste reply.

Live Chat The fastest way to ask about your account, a DANA or OVO transaction, or any clause in these terms you want clarified before proceeding.

Email Support Send a detailed query about account rules, GoPay withdrawal terms, or a dispute and we'll respond with a written record you can reference.

Account Help Centre Log in and head to Account Settings for self-service steps around wallet linking, identity verification, and account status under these terms.

What These Terms Actually Cover

masukalot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on masukalot, you accept these terms in full. They govern account registration, wallet deposits and withdrawals through DANA, OVO, and GoPay, bet settlement, and how we handle disputes you raise with our support team. You must be of eligible age under local

1
law and located in a region where access is permitted. We may update these terms when rules change — we'll flag material changes on the platform, and continuing to use your account after that counts as acceptance. Certain features, payment options, or game categories may be
2
restricted depending on where you access the platform. If a specific section of these terms is found unenforceable, the rest remains in effect. Your account is personal and non-transferable; sharing login credentials or operating multiple accounts is a breach of these terms and may result in
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account suspension. For anything unclear, our support team is the right first stop — we'd rather explain than restrict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Your account data and wallet details are stored with encryption. We do not share your DANA, OVO, or GoPay account numbers with third parties outside of what's needed to process your transaction. You have the right to request a copy of the data we hold, ask us to correct it, or close your account — all through our support channel. We keep transaction records as required, and access to those records is available on request.

Data Retention

We keep account and transaction records for as long as required under applicable rules. You can request a summary of your transaction history at any time via support.

Account Security

Each login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Wallet Verification

Before your first withdrawal through DANA, OVO, or GoPay, we verify the wallet belongs to the same person who registered the account — a one-time step.

Requesting Changes

To update registered details or close your account, submit a request through live chat or email. We'll confirm the change in writing once it's processed.

Common Questions About These Terms

These are the questions our support team hears most often about account rules, wallet use, and how these terms apply to you. If yours isn't here, live chat gets you a direct answer.

Yes. These terms cover every payment method available on your account, including DANA, OVO, and GoPay. Wallet-specific steps are detailed in your account's payment section.

We flag material changes on the platform before they take effect. Continuing to use your account after a change is posted counts as your acceptance of the updated terms.

Multiple accounts are a breach of these terms. If we detect duplicate accounts, both may be suspended and any pending withdrawals held pending review by our support team.

Contact support via live chat or email with your transaction ID. We'll review the record and respond with a written outcome, usually referencing the specific clause that applies.

Yes. Submit a data request through our support email and we'll provide a summary of what we hold. You can also ask us to correct inaccurate details or close your account entirely.

Access depends on local law and is available only where permitted in your region. Players in Batam or Bandar Lampung should confirm eligibility under their local regulations before registering.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your masukalot Account

How to Contact Us About These Terms

Account Security and Your Rights Under These Terms

Data Retention

Account Security

Wallet Verification

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 Can masukalot change these terms without telling me?

03 What happens if I open more than one account?

04 How do I raise a dispute about a bet settlement or withdrawal?

05 Can I request the personal data masukalot holds about me?

06 Does access to masukalot depend on where I am in Indonesia?

Terms & Conditions

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